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They provide convenient service calls and affordable pricing, no matter how big or small the job is. You can say that AHS was founded on American goodwill. The story starts in 1971 on Long Island, New York, where a team of policemen and firemen banded together to provide handyman services for the locals. The company’s corporate headquarters is located in the heart of downtown Memphis, Tennessee. In March 2020, American Home Shield transitioned all employees to a virtual work environment due to the COVID-19 pandemic.
Once you are put through to an agent, you will need to provide them with some information so that they can verify it is you. You will be asked for some customer information such as your name and date of birth, along with contract details. It’s best to have these details out in front of you to prevent any delays when canceling your warranty subscription.
About BBB®
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Highly rated on Consumer Affairs, American Home Shield has become a necessity for many Americans. They’ve also been featured by a few media outlets, including Business Wire, Digital Journal, and Bob Vila. Sophie Diego is a Toronto-based writer who loves all things related to beauty, skincare, and fashion.
BBB Rating & Accreditation
The latest review Water Heater was posted on Dec 22, 2022. The latest complaint Furnace was resolved on Nov 12, 2022. American Home Shield has an average consumer rating of 1 stars from 1091 reviews. When customer service won’t fix your problems, you might want to know what other options you have to start a legal complaint. Fortunately, DoNotPayhas arobot dial system that dials the number for you, goes through the options, and connects you with a human customer service agent.
In this article, you will learn the traditional way and the simpler, faster route of using DoNotPay. A few reviewers rated American Home Shield’s customer service with a 50/50 score. However, some found their representatives communicative and helpful, while others noted concerns in addressing their grievances.
American Home Shield phone numbers
However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As you’ve probably noticed, American Home Shield isn’t completely free of negative feedback. I found a significant amount of complaints worth discussing before you sign up for an AHS warranty. I’ll cover some red flags in the next section of my American Home Shield review.
American Home Shield serves over 2 million customers across 49 states and the District of Columbia. It is one of the largest home warranty providers in the United States. In 2022 alone, the company has received over 10,000 complaints for poor or no service through the BBB; over 24,000 all together. The company works with over 16,000 independent contractor firms and 60,000 technicians in the U.S. Posted complaints or shared issues, and that number will get you in touch with someone who is trained to address customer service issues.
What to do when American Home Shield won’t protect us
Once you’ve created an account, the brand will send you a confirmation email for verification. You’ll need to click the link provided in the email, as it will redirect you to the account set-up page. ShieldSilver - covers the major parts of 14 home systems. 1) The first is to start small claims court proceedings. Serve American Home Shield with the court summons using the address above. Make an official complaint at the small claims court.
The employee data is based on information from people who have self-reported their past or current employments at American Home Shield. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information.
You should also be able to see here if there are any final bills or charges that you will need to pay. No matter how hard you search, you can never find the answers that you want. Before you know it, you are lost in a sea of dodgy forums, vague answers, and unhelpful staff, and you still haven’t canceled American Home Shield! You resign yourself of a lifetime of paying for this service that you no longer require. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. “Preferred” listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. It’s bound to glitch and slow down over time, so it’s best to be prepared when that happens. American Home Shield can offer some protection, as they provide warranties for systems and appliances. This includes electrical systems, plumbing, electronics, pools, and more.
Each of the company's 1.8 million members has access to a nationwide network of 17,000 local, licensed contractors and comprehensive coverage for essential home systems and appliances. Coverage for electronics and select maintenance services are available as separate add-ons. Whether you're buying or selling a home or have lived in the same one for years, there's a plan for you. With three different plans to choose from, American Home Shield helps cover the cost when parts of over 20 systems and appliances wear out -- no matter their age or condition. And if they can't repair a covered item, they'll replace it.
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